Terms of Service

1. About these terms

By using Pharmosphere you agree to these terms. If you don’t agree, please do not use the service. These terms are intended for people aged 18 or over who are UK pharmacy professionals; the service is not directed at, or intended for, children.

2. Who we are & contacting us

Pharmosphere is operated by Rouyah Pharma Limited, a company registered in England and Wales (company number 09778487). The quickest way to reach us is support@pharmosphere.co.uk.

3. What Pharmosphere is — and isn’t

Pharmosphere gives UK pharmacists data, administration tools (shift logging, invoicing, payment tracking) and community. We never hold, move or process payments between pharmacies and pharmacists — we generate invoices and track their status only. We are not an employment agency or employment business: we do not introduce, place, supply or vet locums for pharmacies, sit in the contractual chain between them, or charge pharmacists any work-finding fee. Nothing on Pharmosphere is financial, tax, legal or clinical advice; it is general information only.

4. Eligibility & verification

The service is for UK pharmacy professionals aged 18 or over. Our “verified” badge reflects an internal community check of the GPhC registration number you supply. It is not an endorsement by, or confirmation from, the GPhC, and does not certify your fitness to practise.

5. Your account & conduct

Keep your details accurate and your sign-in details secure. You are responsible for activity under your account. We may suspend or remove accounts that breach these terms.

6. Acceptable use

You agree not to:

• post unlawful, defamatory, harassing, misleading or confidential content, or anything that identifies a patient;
• impersonate anyone, or misrepresent your registration or identity;
• attempt to access other users’ data, or interfere with the security or operation of the service;
• scrape, bulk-extract or use automated means to access the service or its data without our written permission; or
• use the community to coordinate, fix, signal or recommend pay rates with other pharmacies or pharmacists, or otherwise share competitively sensitive information.

You can report content that breaks these rules using the report option in the community. We operate a notice-and-takedown process and will act on valid reports.

7. Community content

You keep ownership of what you post and grant us a licence to display it within the service. We may moderate or remove content, and may remove or disable access to content we are notified is unlawful. Do not post unverified, defamatory statements about named businesses or individuals.

8. Pharmacy data & estimates

Pharmacy statistics, income estimates and rankings are derived from public NHS open data and published fee schedules. They are indicative, may be incomplete or out of date, and must not be relied on as a statement of any business’s actual income or performance. If you believe something is inaccurate, contact us and we will review it.

9. Anonymised rate data

Unless you opt out in Settings, rates from shifts you log are added to an anonymised benchmark with no link to you. We only ever show aggregated figures once enough pharmacists have reported, never individual or “recommended” rates — you set your own rates independently.

10. Intellectual property

The service, its software, branding and the datasets, analysis and visualisations we create are owned by us or our licensors. Public data is used under the Open Government Licence v3.0 and other source licences (see the Privacy policy). You keep ownership of content you post and remain responsible for it. If you believe content on the service infringes your rights, contact us so we can review and, where appropriate, remove it.

11. Liability

The service is provided “as is”. To the extent permitted by law we exclude liability for losses arising from reliance on information in the service, and nothing here limits liability that cannot lawfully be limited (including for death or personal injury caused by negligence, or for fraud).

12. Complaints

If something has gone wrong, please contact us first at support@pharmosphere.co.uk and we will try to put it right. For data-protection concerns, see the Privacy policy, which explains how to complain to us and to the Information Commissioner’s Office.

13. Fees, service changes & termination

Pharmosphere is currently free to use for individual pharmacists. That is our present offering, not a permanent promise — we do not guarantee that the service, or any particular feature, will remain free indefinitely. We reserve the right to introduce paid plans, subscriptions or charges for the service, or for specific features, in the future. If we do, we will give you reasonable advance notice and will not start charging you without your clear agreement; you can always choose not to take a paid feature, or to delete your account, instead.

You can delete your account at any time in Settings. We may change, add or withdraw features, and may update these terms; we will note the date above and, for material changes, ask you to re-accept.

14. General

If any part of these terms is found to be unenforceable, the rest continues to apply. A delay in enforcing these terms is not a waiver. We are not liable for failures caused by events beyond our reasonable control. You may not transfer your rights under these terms; we may transfer ours to a successor of the business. These terms are the entire agreement between us on their subject matter. They do not create any rights for third parties under the Contracts (Rights of Third Parties) Act 1999.

15. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. See also our Privacy policy and Accessibility statement.